FLCMAANewspaper

P15 REGISTER ONLINE OR DOWNLOAD REGISTRATION FORMS AT WWW.FLCMAA.ORG - 2018 SUMMER CONFERENCE SUMMER CONFERENCE SERIES 1. CLUB GOVERNANCE History and types of club, membership types, bylaws, policy formation, board relations, chief operating officer concept, committees, committee relations, career development in clubs. 2. FOOD AND BEVERAGE MANAGEMENT Food and beverage trends, food and beverage service, menu development, catering sales and operations, themed functions, nutrition and wellness programs, dining room design, equipment ordering, receiving, controls, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage technology. 3. ACCOUNTING AND FINANCIAL MANAGEMENT Accounting and financial issues, capital projects, strategic planning, uniform systems of accounting, audits, financial analysis, Internal Revenue Service (IRS) issues, cash flow and forecasting, budgeting, technology issues, business office organization, compensation and benefits administration, long-range financial planning. 4. HUMAN AND PROFESSIONAL RESOURCES Employee relations, employee communication, time management, recruiting strategies, hiring and selection, performance systems, training and development, progressive discipline and terminations, other legal issues, stress management, organizational development, labor issues, compensation and bonus programs, balancing job and family, pre-employment testing and performance evaluation issues. 5. LEADERSHIP Motivation and team building, coaching and developing others, building relationships, diversity, conflict management, strategic planning, delegation, problem analysis and decision making, improving performance, providing performance feedback, conducting performance discussions, professional image and dress, negotiation, member contact skills. 6. MEMBERSHIPAND MARKETING Membership strategies, membership planning, club manager’s role in marketing and membership, membership satisfaction surveys, membership orientation programs, working with the membership committees, working with the media, newsletters, membership technology. 7. GOLF, SPORTS AND RECREATION MANAGEMENT Golf operations and etiquette, rules of golf, golf course management, the role of the superintendent, grasses, turf, conditioning practices, budgets and forecasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programs, tennis operations, swimming pool management, yacht club facilities management, fitness center and spa management, locker room management. 8. EXTERNALAND GOVERNMENTAL INFLUENCES Legislative influences, privacy, regulatory issues, club law, liquor liability, labor laws, immigration laws, Internal Revenue Service (IRS), current legal issues affecting clubs, disaster preparedness. 9. FACILITIES MANAGEMENT Preventative maintenance, housekeeping, security, insurance and risk management, clubhouse remodeling and renovation, lodging, energy and water management, laundry, sustainability and conservation. 10. INTERPERSONAL SKILLS Active listening skills, effective writing skills, conducting oral and written presentations, promoting communication between departments, negotiation, actively seeking member and employee feedback, communicating ideas effectively with employees and members, expressing disagreements tactfully, seeking clarification, achieving positive working relationships, role modeling, communication skills. CMAA 10 CORE COMPETENCIES Clubs thatCare Did you know that CMAA members and their clubs have raised and contributed over $150 million in funds for charitable causes? FLCMAA members raise over $1M dollars annually. Thank you to all for your gracious participation in these worthy causes. Get involved today, contact your Regional Directors for more details. 2018 GUEST PROGRAM FLCMAA is proud to announce the John Deere Golf Complimentary Guest Program is back! Education sessions are a great opportunity to expose your team members to excellent education and team building activities. Note: 2 guests maximum per event. The same guest only one time please. Member must be present. Sponsored By : Emerald Partner