Creating A Culture of Service Excellence

WORKSHOP #3

A Complimentary Webinar Series with

This three (3) session series will focus on building customer service excellence in your organization and is complimentary and open to all FLCMAA Members.
Details on the Go-To-Meeting invitation will be sent out directly to registered participants prior to the call.We encourage you to bring your team into the session and build a training platform for staff around this complimentary series.

Workshop #3 - Delivering What You Promise
Tuesday, October 4 – 9:00am – 10:00am

Workshop Overview:

The purpose of this session is to equip attendees with the knowledge and tools needed to develop a sustainable culture of service excellence. It will provide a deeper insight on how to develop a culture of empowerment and lead a service-driven team. All attendees will leave this session with practical tools and concepts to use immediately.

Learning Topics:

• Building and leading a team that consistently “owns it”.
• Empowering each team member to deliver exceptional service.
• Fostering a team culture of peer accountability and recognition.
• Common barriers to empowerment and how to overcome them.
• Linking team and individual performance to the vision, mission, and values.

This three (3) session series will focus on building customer service excellence in your organization and is complimentary and open to all FLCMAA Members.

Details on the Go-To-Meeting invitation will be sent out directly to registered participants prior to the call.