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Lifetime Professional Development Program
Club Management Competency Areas
1. Club Governance
History and types of clubs, membership types, bylaws,
policy formation, board relations, chief operating officer
concept, committees, committee relations and career
development in clubs.
2. Food & Beverage Management
Food and beverage trends, food and beverage service,
menu development, catering sales and operations, theme
functions, nutrition and wellness programs, dining room
design, equipment, ordering, receiving, controls,
inventory, wine and beverage operations and
development, food and beverage training, personnel
issues, sanitation, food and beverage technology.
3. Accounting & Financial Management
Accounting and financial issues, capital projects,
strategic planning, uniform systems of accounting,
audits, financial analysis, Internal Revenue Service (IRS)
issues, cash flow and forecasting, budgeting, technology
issues, business office organization, compensation and
benefits administration and long-range financial
planning.
4. Human & Professional Resources
Employee relations, employee communication, time
management, recruiting strategies, hiring and selection,
performance systems, training and development,
progressive discipline and terminations and other legal
issues, stress management, organizational development,
labor issues, compensation and bonus programs,
balancing job and family, pre-employment testing and
performance evaluation issues.
5. Leadership
Motivation and team building, coaching and developing
others, building relationships, diversity, conflict
management, strategic planning, delegation, problem
analysis and decision making, improving performance,
providing performance feedback, conducting
performance discussions, professional image and dress,
negotiation and member contact skills.
6. Membership & Marketing
Membership strategies, membership planning, club
managers role in marketing and membership,
membership satisfaction surveys, membership
orientation programs, working with membership
committees, working with the media, newsletters and
membership technology.
7. Golf, Sports & Recreation Management
Golf operations and etiquette, rules of golf, golf course
maintenance, the role of the superintendent, grasses,
turf, conditioning practices, budgets and forecasting,
golf tournament operations, golf equipment, future
trends in golf, environmental issues, junior programs,
tennis operations, swimming pool management, yacht
club facilities management, fitness center and spa
management and locker room management.
8. External & Governmental Influences
Legislative influences, privacy, regulatory issues, club
law, liquor liability, labor laws, immigration laws,
Internal Revenue Service, current legal issues affecting
clubs and disaster preparedness.
9. Facilities Management
Preventative maintenance, housekeeping, security,
insurance and risk management, clubhouse remodeling
and renovation, lodging, energy and water management,
laundry, sustainability and conservation.
10. Interpersonal Skills
Active listening skills, effective writing skills,
conducting oral and written presentations, promoting
communication between departments, negotiation,
actively seeking member and employee feedback,
communicating ideas effectively with employees and
members, expressing disagreements tactfully, seeking
clarification, achieving positive working relationships,
role modeling and communication skills.